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Job Details

Junior Customer IT Support - UK

Job Ref :


Posted : 





Employment Type:



1 year

Full-time, Permanent


£20,000 - £30,000 a year

Company Description

Our client is an innovative Health tech software company based in Australia and UK who are looking to expand UK team for their healthcare operations.

Job Description

· Provide support for our healthcare applications and technologiesRespond to and resolve 2nd and 3rd line support queries.
· Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, internal requests and automated alerts
· Troubleshoot desktop, networking, server and application related issues.
· Evaluate and escalate support calls to technical and development teams as required
· Liaise with 3rd party support providers to escalate and resolve support queries.
· Act as an escalation point for 1st line Desktop Support Team and help resolve other IT support-related issues.
· Update support/ticketing systems to ensure calls have been logged and resolved whilst capturing all the required information.
· Help with integration of client medical hardware devices and our software (scanners, imaging systems).
· Work within SLA targets for Incidents, Requests and Changes.
· Follow support workflows, processes and policies.
· Help continuously maintain and improve knowledge and understanding of technologies supported by the IT Team.
· Work with the IT Team and management to support wider IT-related activities and projects across the business.
· Work with IT management to ensure all technical issues are addressed and that both training and documentation requirements are identified and implemented.

Job Requirement

· Helpdesk and Project Management Tools (eg Jira, Fresh Service, Zendesk, etc)
· Server Operating Systems (Linux, Ubuntu)
· Web browser configuration and troubleshooting (Chrome, Chromium)
· Server Services and Roles (eg DHCP, DNS, RDS, SFTP, Active Directory, Group Policy)
· Networking and Security Appliances (Routers, switches, WAP’s, Firewalls)
· Knowledge of Networking and Routing Protocols (TCP/IP)
· Understanding of DNS (A, CNAME, TXT, MX/SPF Records etc)
· Database Servers (SQL, MySQL, MariaDB, Cloud SQL)
· Cloud Platforms and Services - Azure, AWS, VMWare
· Management Tools (SSH, PowerShell)
And will demonstrate:

· Excellent communication and customer service skills.
· Excellent troubleshooting and problem-solving skills.
· Excellent Incident and Problem management skills.
· Experience working within an IT service delivery or technical support role.
· Ability to work independently as well as part of a team.

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